Nov

19

2024

SANUSI ATTAH DIRECTOR REFORM COORDINATION & SERVICE IMPROVEMENT

SANUSI ATTAH (DIRECTOR REFORM COORDINATION & SERVICE IMPROVEMENT )

Sanusi Attah is the Head of the Department and Deputy Director (Admin.), SGL. 16, in the Reforms Coordination and Service Improvement Department. He holds a Bachelor of Science (BSc.) in Political Science from Usmanu Danfodio University, Sokoto (1995), MSC in Defence and Strategic Studies at Nigerian Defence Academy, Kaduna (2011), and is a Fellow of the Chartered Institute of Administration (2021).

RECENT ACHIEVEMENTS AND CONTRIBUTIONS: 

1. Facilitation of the conduct of the FCSSIP25 Sensitization Programme across the following Agencies under the Ministry’s supervision:
   • Council of Nigerian Mining Engineers and Geoscientists (COMEG) Abuja; 
   • Nigerian Geological Survey Agency (NGSA) Abuja; 
   • Nigerian Institute of Mining & Geosciences (NIMG) Jos;
   • Mining Cadastre Office (MCO) Abuja;
2. Facilitated the celebration of the 2024 Customer Service Week (17th October, 2024). 

OTHER CONTRIBUTIONS/ACHIEVEMENTS ARE:

• Supervision of the conduct of an online survey to gather feedback on specific service gaps and identify targeted interventions to enhance service delivery;
• Enforcement of regular Service Window Inspections, bi-weekly inspections and attendance monitoring to curb absenteeism, resulting in a 70% improvement in punctuality and discipline. Cleanliness and maintenance of facilities improved, with positive feedback from staff and visitors;
• Improvement of visitor management system to enhance overall security and visitor tracking mechanism for efficient service delivery;
• Conduct of Citizens and Stakeholders Engagement Sessions in Ibadan to facilitate communication of government activities and gather feedback on ways of improving service delivery;
• Introduction of Bi-monthly reporting on service delivery performance in line with in the Ministry reporting template by Focal Officers from various Departments/Units and Agencies to avoid incessant delays in gathering information required for Ministry’s presentation at SERVICOM Headquarters Breakfast Reporting meetings;
• Facilitation of the revision of the Ministry’s Service Charter and its uploading on the Ministry’s website for ease of access;
• Supervised the compliance with the decisions taken at the various network meetings within the Agencies and ensure the buy-in at the Chief Executive Officers in driving SERVICOM principles.

REFORM COORDINATION AND SERVICE IMPROVEMENT DEPARTMENT 

1.0    The Department of Reform Coordination and Service Improvement (RC&SI) was established through a circular with Ref. no. HCSF/CMO/EM/243/17 dated 11th March, 2014 with the following mandates:

• Manage the Department to serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and Central Agencies of Government;
• Work with leadership of the Ministry to identify processes system and services gaps and with BPSR and OHCSF to develop interventions to eliminate such gaps;
• Coordinate, drive, monitor and report on the Reform Agenda for the Ministry;
• Manage and drive SERVICOM aim and initiatives within the Ministry;
• Troubleshoot service failures and develop proposals to address them;
• Research and identify good practices that can be adopted /adapted to improve services delivery in the Ministry;
• Liaise with the Ministry’s Department and the OHCSF to develop, refine, improve and recommend more efficient processes and systems for the Ministry to achieve its objectives;
• Develop and launch initiative to drive and mainstream a continuous service improvement culture within the Ministry;
• Develop and deploy change management tools and practices to institute sustainable improvement in the Ministry;
• Assist the leadership of the Ministry to articulate and coordinate their change agenda in line with service policies and standards.
• Drive anti-corruption and promote ethics of Service.
• With the recent Circular Ref No. OHCSF/SPSO/11299/T1/45 dated 28th August, 2020, the Service Innovation Department has been created in the OHCSF but it is to remain as a Division in the MDAs under the Department of Reform Coordination and Service Improvement (please see Circular attached as Appendix A) 

FUNCTIONS OF THE DEPARTMENT OF REFORM COORDINATION ARE AS FOLLOWS:

1. Manage the Department to serve as focal point for driving all change, reform, innovation and improvement efforts within the Ministry in line with the overall framework set by BPSR, OHCSF and Central Agencies of Government.
2. To ensure improvement in service delivery through effective communication, good customer relations and projection of the good image of the Ministry to the outside world.
3. Work with the leadership of the Ministry to identify processes, systems and service gaps and with BPSR and OHCSF to develop interventions to eliminate such gaps 
4. To monitor periodically the performance of all Charter to the satisfaction of the customers and to ensure that grievances are redressed speedily.
5. Liaise with the Ministry’s Departments and the OHCSF to develop, refine, improve and recommend more efficient process and systems for the Ministry to achieve its objectives.
6. Develop and launch initiatives to drive and maintain a continuous service improvement culture within the Ministry

THE FUNCTIONS OF THE SERVICOM DIVISION ARE AS FOLLOWS:

The SERVICOM Division is the front banner of the Department and it is saddled with the following functions:

1. Manage and drive SERVICOM aims and initiatives within the Ministry
2. Troubleshoot service failures and develop proposals to address them
3. Research and identify good practices that can be adopted/adapted to improve service delivery in the Ministry. 

THE FUNCTIONS OF THE SERVICE INNOVATION DIVISION ARE AS FOLLOWS:

• Initiating, planning and implementing all innovative initiatives aimed at building a strong culture of innovation in the Public Service.
• Identifying and reaching out to the development partners for necessary support aimed at developing and implementing innovations programmes;
• Relates with management for the development and full implementation of identified innovative solutions;
• Head – hunting for innovative top fliers for proper engagement in the Service;
• Undertaking sensitization campaigns necessary for assimilating innovation in the Service;
• Tracking trends competitions in innovation with a view to adopting some for implementation in the Service;
• Documenting, monitoring and evaluating all identified innovative ideas in Service.
• Ensuring full usage and commercialization of all adopted innovative initiatives in the MDAs;
• Rendering periodic reports on innovative identified ideas to Management.

Nov

17

2024

STEEL AND NON-FERROUS METALS

ORGANOGRAM REFORM COORDINATION & SERVICE IMPROVEMENT